Shipping & Delivery
Every order ships tracked. You get the tracking number by email as soon as the parcel is scanned by the carrier, not when the label is printed — so the first update you receive is a real one.
Dispatch
TO CONFIRM — set this to your supplier's actual dispatch window before launch. Orders placed on a business day are dispatched within 1–2 business days. Orders placed at a weekend go out on the next business day.
Delivery estimates
TO CONFIRM — replace with real transit times from your carrier.
- United States — X–X business days
- United Kingdom — X–X business days
- Canada — X–X business days
- Australia — X–X business days
These are estimates from the day of dispatch, not the day of order. Customs can add time on international deliveries and that part is outside our control.
Shipping cost
Tracked delivery is included in the price. There is no threshold to reach and no option we upsell you at checkout.
Duties and import taxes
TO CONFIRM. State clearly whether duties are prepaid at checkout or payable on delivery. Getting this wrong is the single most common cause of refused parcels and chargebacks.
If something goes wrong
If tracking has not moved for five business days, or the parcel is marked delivered and it is not with you, email us and we will chase the carrier and replace the order if it cannot be found. You do not need to chase it yourself.