Warranty

Two years, from the date your order is delivered.

What is covered

Manufacturing faults in the device, the controller and the battery pack — diodes that stop lighting, a controller that will not hold a charge, a seam that separates in normal use. If it fails because of how it was made, it is covered.

What is not covered

Accidental damage, liquid damage, cosmetic wear from ordinary use, and any device that has been opened or modified. Devices bought from a third-party seller are not covered — buy from us and the warranty is automatic, with no registration step.

How to make a claim

Email us with your order number, a short description of the fault, and a photograph or a few seconds of video showing it. Most claims are resolved from that alone. If we need the device back we send a prepaid label.

What happens next

We repair or replace, at our discretion, at no cost to you. If the same model is no longer available we replace it with the closest current equivalent. If we cannot do either, we refund you on a pro-rata basis against the two-year term.

Your statutory rights

This warranty is offered in addition to your legal rights, not instead of them. In the UK and EU your statutory rights against the seller for faulty goods are unaffected by anything written here.